AI agents that draft Zendesk replies and internal notes
Orkeste agents search and read your Zendesk tickets, then add a public reply or an internal note. Each update can wait for someone on your team to approve it.
What your agents do in Zendesk
Agents do not assign, merge or delete tickets, or change Zendesk settings.
Read
Search tickets
Read a ticket's full thread
Change
Add a public reply to a ticket
Add an internal note
3 ways to use Zendesk with your agents
Draft replies
The agent reads the ticket thread and drafts a reply from your help center content for the agent on duty to approve.
Internal notes for hand-offs
On long tickets, the agent adds an internal note summarising what was tried and what is left.
Escalation alerts
When a ticket mentions a refund or a legal issue, the agent posts an alert to the team in Slack.
By team
Support teams: Agents prepare replies and notes; people approve, so response time drops without losing the human check.
E-commerce: Order status questions get a drafted answer, ready for a one-click approval.
Getting started
Connect Zendesk: Grant access from the Connectors page. No technical setup.
Describe the agent's job: In plain language, or from one of the 29 templates.
Approve what matters: Actions you mark as sensitive wait in Validations until you approve them.
Security and control
Human approval: You choose, agent by agent, which actions wait for your go-ahead.
Encrypted tokens: OAuth tokens encrypted with AES-256, isolated per workspace.
EU hosting and GDPR: Data encrypted in transit and at rest.
Full history: Every run is kept in the Control Room.
Frequently asked questions
Can the agent solve or close tickets?
Agents add replies and internal notes. Assigning, merging and closing tickets stay with your team.
Do I need coding skills to connect Zendesk?
No. You connect Zendesk from the Connectors page by granting access, then attach it to the agents that need it.
Is my Zendesk data protected?
Yes. Access goes through the service authorization, tokens are encrypted with AES-256 and isolated per workspace, and data is encrypted in transit and at rest.
Can I remove access at any time?
Yes. Disconnect Zendesk from the Connectors page and your agents lose access.