AI agents that answer Intercom conversations with your approval
Orkeste agents search and read your Intercom conversations and write replies from your knowledge base. Each reply can wait for an agent on your team to approve it.
What your agents do in Intercom
Agents do not assign, tag, snooze or close conversations.
Read
Search conversations
Read a full conversation
Change
Reply to a conversation
3 ways to use Intercom with your agents
First replies, prepared
For common questions, the agent drafts the answer from your help content; your team approves it.
Conversation summaries
Before a hand-off, the agent reads a long conversation and posts a short summary to Slack.
Customer mood
A weekly agent reads recent conversations and reports recurring complaints and themes.
By team
SaaS support: Routine questions get a ready reply, so the team spends its time on the conversations that need judgment.
Product: A monthly summary of what customers ask about most feeds the product review.
Getting started
Connect Intercom: Grant access from the Connectors page. No technical setup.
Describe the agent's job: In plain language, or from one of the 29 templates.
Approve what matters: Actions you mark as sensitive wait in Validations until you approve them.
Security and control
Human approval: You choose, agent by agent, which actions wait for your go-ahead.
Encrypted tokens: OAuth tokens encrypted with AES-256, isolated per workspace.
EU hosting and GDPR: Data encrypted in transit and at rest.
Full history: Every run is kept in the Control Room.
Frequently asked questions
Does the agent reply to customers on its own?
Only if you allow it. Replies can wait in Validations, where your team approves or edits them first.
Do I need coding skills to connect Intercom?
No. You connect Intercom from the Connectors page by granting access, then attach it to the agents that need it.
Is my Intercom data protected?
Yes. Access goes through the service authorization, tokens are encrypted with AES-256 and isolated per workspace, and data is encrypted in transit and at rest.
Can I remove access at any time?
Yes. Disconnect Intercom from the Connectors page and your agents lose access.