Track subscription churn signals in Stripe with AI
An Orkeste agent reads Stripe subscription events, classifies churn signals (voluntary cancel, downgrade, failed renewal, dunning loss), and proposes a save play. Finance and CS approve any outreach or discount before it reaches the customer.
How the workflow runs
Read subscription events: Agent ingests cancel, downgrade, and renewal events from Stripe.
Classify churn type: Distinguishes voluntary, involuntary, and downgrade signals.
Propose save play: Suggests outreach, discount, or graceful exit per signal.
Finance and CS approve: Both finance and CS approve any save offer or outreach.
Execute and log: Approved actions execute in Stripe and CRM, logged for cohort analysis.
Human-in-the-loop: No save offer, discount, or churn outreach reaches a customer without dual finance and CS approval.