Tag hygiene is the foundation of clean support analytics, and the first thing that breaks. An Orkeste agent reads every new Zendesk ticket and applies a consistent taxonomy of product, intent and root cause tags.
How the workflow runs
Read new ticket: Triggers on every new or updated ticket in scope.
Classify against taxonomy: Maps the ticket to your existing tag taxonomy.
Suggest new tags if needed: When existing tags don't fit, the agent proposes a new tag for human approval.
Human approval on new tags: Taxonomy changes require explicit approval to avoid drift.
Apply tags in Zendesk: Updates the ticket with the agreed tags.
Human-in-the-loop: Creation of new tags or merges of existing ones always goes through a human approver.